Dan Libbesson

Product Owner

Solterbeck / Blackhawk Network

Eliminated stakeholder complaints about unpredictable delivery by developing stakeholder ownership principles, live reporting and sprint commitments

Increased rate of development by more than 300% through Agile Scrum principles and a differently-structured development team

Reduced development rework from around 25% to one feature per sprint through specification guidelines & improved testing processes

Managed specification, scheduling & delivery of more than 1,500 features & bugs and balanced delivery of paid work, maintenance and three concurrent roadmaps

Implemented system & process compliance to standards needed under PCI DSS, ISO27001, GDPR and client security requirements (clients including large banks, telcos, accounting and legal firms)

Delivered Solterbeck’s first mobile app, first API integrations and configurable Single-Sign-On functionality

Earned certifications in Agile Project Management, Business Analysis and as a Certified Scrum Product Owner (CSPO)

Technology Service Delivery Manager

Solterbeck / Blackhawk Network

Won four international awards and nominations for design of 3 new recognition programs

Led implementation projects for more than 30 new programs across 3 platforms

Defined development strategy balancing business priorities and negotiating with clients to qualify and then implement their requirements

Improved internal project management, timekeeping & customer management processes by sourcing & deploying four new SaaS solutions

Provided visibility of system key indicators by integrating direct database queries, JIRA, Google Analytics and monitoring tools with Tableau and Power BI dashboards and notifications in Slack and Teams.

Developed standards for development mockups, UX/UI planning and ticket templates

Certifications & Memberships

Bachelor of Arts from The Australian National University)

Certified Scrum Product Owner (CSPO)

Microsoft Certified Professional (MCP)

International Institute of Business Analysts member

The Australian National University
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Contact me through LinkedIn or at dan@libbesson.com