Dan Libbesson

Integrated five businesses across fourteen global locations to enable scalable support & analytics, common hardware & software platforms & processes, and more-efficient security & compliance. The only M&As on record at Blackhawk to fully deprecate all acquired back office platforms.

Managed all employee technology support directly and by leading global remote service desk and onsite teams to resolve user incidents and requests; Supporting more than 1,500 users in the UK, Europe, India, Australia and the Asia Pacific; Increased user satisfaction scores by more-than 17% (14% above the U.S. business) and delivered first user-experience improvements in seven years.

Delivered major projects to fit out three new offices to comply with corporate network, security, safety and ergonomic standards including sourcing local construction & technology vendors, ensuring delivery within global standards and reporting to global executives.

Reduced hardware cost overruns by more-than 70% (on an average annual spend around $2.8M) by refining scope of laptop refresh projects globally and implementing more-accurate staff turnover forecasting; Improved rate of asset return by leavers from less-than-40% in some regions to single-digit non-compliance; Improved financial return from disposed assets by 36% by disposing quicker and recognising revenue and tax benefits sooner.

Reduced delays in onboarding new starters from an average of more-than-two months to two weeks (with >99.99% compliance); Delivered this through process improvements, improving relationships with HR and engaging new hardware vendors with automated processes.

Designed and delivered Business Continuity Plans for four major offices; Coordinated numerous stakeholders including internal departments (Legal, Facilities etc), external vendors and major clients; Chaired tabletop exercises, debriefs and coordinated update schedules.

Delivered projects to unify regional offices on our corporate network; Implemented failover internet providers and redesigned power supply (UPS) deployments allowing consistent security standards, scalable support and improved disaster planning.

Managed vendor relationships to develop new capabilities including consolidated hardware supply, construction & fit-outs, technical service and international shipping and customs brokerage.

Owned region-wide migration of staff onboarding & offboarding, support and stock management processes from in-office to remote through Covid, then enabled hybrid/in-office workers post-Covid.

Earned Certified Information Security Manager (CISM), Certified ScrumMaster (CSM), PRINCE2 Practitioner, ITIL Strategist: Direct, Plan & Improve and IBM Design Thinking Practitioner qualifications; Implemented related governance and practices.